Shopping Service & Personal Shopper Agreement

Last Updated: April 2026

By using the services provided on https://grocery.rttmall.com/ (the “Website”), you (the “Customer”) acknowledge and agree to the following terms and conditions regarding our procurement and delivery model.

1. Service Model: Personal Shopper & Concierge

grocery.rttmall.com is operated by RTTMALL INTERNATIONAL TRADING COMPANY LIMITED. We function as a Professional Concierge and Personal Shopping Service. By placing an order, you are not purchasing inventory directly from an online stockpile; instead, you are appointing our local fulfillment partner, Xiamen Kamore Trading Co., Ltd., as your Authorized Agent to visit local physical supermarkets and authorized brick-and-mortar retailers to purchase the items on your behalf.

2. Scope of Agency

  • Procurement: Our team acts as your “Personal Shopper” to hand-pick, purchase, and verify the quality of the goods at local retail outlets.

  • Delivery: We provide the logistics to transport your pre-purchased goods from the local store directly to your specified address in Trinidad and Tobago.

3. Pricing and Service Fees

The total amount paid at checkout is a composite of:

  • The Estimated Retail Price of the goods at local stores.

  • Service & Handling Fees for the labor of professional shopping and quality selection.

  • Logistics & Delivery Charges for the final transport.

4. Compliance for Restricted Items (Alcohol & Spirits)

In strict accordance with the laws of Trinidad and Tobago:

  • Orders containing alcoholic beverages (e.g., Whisky, Gin, Wine) are strictly restricted to customers aged 18 and over.

  • Our delivery personnel will perform a mandatory Age Verification upon arrival. You must present a valid government-issued ID. We reserve the right to refuse the delivery of restricted items if valid identification is not provided.

5. Trademark and Brand Disclaimer

All product names, logos, and brands (such as Coca-Cola, Chivas Regal, etc.) are the property of their respective owners. grocery.rttmall.com is an independent service provider and is not an authorized distributor, partner, or representative of these brands. Our service is limited to the third-party procurement of these items from authorized local retailers.

6. Support and After-Sales

While the shopping and delivery are executed by our local partner (Xiamen Kamore Trading Co., Ltd.), all financial transactions, customer support, and after-sales inquiries are managed and guaranteed by RTTMALL INTERNATIONAL TRADING COMPANY LIMITED. If an item is out of stock at the local supermarket, we will issue a refund or offer a substitution as per your preference.

7. Contact Information

For inquiries regarding our service model or your order, please contact our support team at: Email: [Your Email Address] Company: RTTMALL INTERNATIONAL TRADING COMPANY LIMITED