RTTMALL Alcoholic Beverage Independent Site Payment Terms

1. Scope of Application

2. Payment Methods

1. Third – party Payment: The Site supports PayPal as a payment method. Users shall follow the operation procedures of the PayPal platform to complete the payment and abide by the user agreement and relevant regulations of the PayPal platform during the payment process.
2. Bank Card Payment: The Site accepts bank card payments from Visa and Mastercard brands, and also supports bank cards issued by Republic Bank and First Citizens Bank. Users shall accurately fill in information such as bank card number (example format: 1234 5678 9123 4567), validity period (example format: 00/00) and cardholder name, ensuring that the information is true, complete and consistent with the actual information of the bank card.

3. Payment Amount and Currency Unit

1. The product pricing and payment amounts on the Site are all in Trinidad and Tobago Dollars (TT$). Users shall complete the payment in accordance with the current price displayed on the product details page. Product prices may be adjusted due to promotional activities, and the final payment amount shall be subject to the real – time display on the payment page.
2. If the total amount of goods purchased by the user meets the condition of “Free Shipping over TT$1,000” (free shipping for orders over TT$1,000), the user can enjoy the free shipping benefit. This benefit is only applicable to eligible orders, and the specific details shall be subject to the display on the order settlement page.

4. Payment Security

1. The Site promises to provide users with “100% SAFE SHOPPING” protection, using encryption technology to protect users’ payment information and prevent information leakage, loss or tampering.
2. Users shall properly keep their personal payment account information (such as PayPal account password, bank card password, verification code, etc.) and shall not disclose it to others. The Site shall not be liable for any losses incurred due to the leakage or theft of payment account information caused by the user’s own reasons.
3. The Site only accepts payments through its official website (https://grocery.rttmall.com/ ) and will not collect money through any unofficial channels such as third – party social platforms or SMS links. Users shall be alert to phishing links and fraudulent behaviors to avoid property losses.

5. Payment Confirmation and Order Activation

1. After the user completes the payment, the system will automatically generate a payment voucher, and the user can check the payment status in “My Orders”. If the order status is not updated in a timely manner after successful payment, the user can contact the Site’s customer service for assistance in inquiry. The customer service contact information can be obtained in the “Contact Us” section of the website.
2. An order can only be activated when the full payment amount from the user has been received and the Site has confirmed that the payment information is correct. If payment failure or non – receipt of the payment amount occurs due to force majeure factors such as payment platform failures or network delays, the order will not be activated temporarily. The Site will assist the user in troubleshooting or process a refund for the user if necessary.

6. Refund Rules

1. If a user needs a refund due to product quality issues, out – of – stock items or operational errors by the Site, the user shall contact customer service to apply for a refund within 7 working days after receiving the goods, and provide the order number, payment voucher and relevant proof of the issue (such as product photos, videos, etc.). After the Site’s review and approval, the payment will be refunded through the original payment method. The time for the refund to arrive shall be subject to the processing cycle of the payment platform and the bank.
2. If a user applies for a refund due to personal reasons (such as incorrect order placement, dislike of the product, etc.), the user shall contact customer service before the order is shipped. After the Site confirms that the goods have not been dispatched from the warehouse, a refund can be processed, and a handling fee of 5% of the order amount will be deducted from the refund amount. If the goods have already been dispatched from the warehouse, the user shall bear the freight for returning the goods, and the goods must be unopened and in a condition that does not affect secondary sales. After the Site receives the returned goods and confirms their acceptance, a refund will be processed for the user (deducting the freight and a 5% handling fee).
3. For promotional products (such as products marked with “Sale!”), the refund amount will be calculated based on the actual amount paid by the user, excluding the price difference between the original price and the promotional price.

7. Limitation of Liability

1. In the event that the Site is unable to normally process payment services or users are unable to complete payments due to force majeure (such as natural disasters, wars, network outages, payment platform system failures, etc.), the Site will promptly issue a notice on the website’s announcement board and make every effort to minimize user losses. However, the Site shall not be liable for any direct or indirect losses arising therefrom (such as order delays, product price fluctuations, etc.).
2. The Site is only responsible for handling payment – related matters of users within the Site’s platform and shall not be liable for user losses caused by system failures, changes in operating rules, etc. of the payment platforms (such as PayPal, banks) themselves. Users may directly contact the customer service of the relevant payment platform to resolve related issues.

8. Modification and Update of the Terms

1. The Site reserves the right to modify and update these Payment Terms in accordance with changes in laws and regulations, business adjustments or technological upgrades. The modified Terms will be publicly displayed in a prominent position on the homepage of the Site and will automatically take effect 7 days after the date of public display.
2. If a user continues to use the Site’s payment services after the modified Terms take effect, it shall be deemed that the user agrees to the modified Terms. If a user does not agree to the modified Terms, the user may stop using the Site’s payment services and contact customer service to handle matters related to unfinished orders.

9. Dispute Resolution

10. Other Provisions

1. These Payment Terms are an important part of the Site’s User Agreement and have the same legal effect as the User Agreement. In case of any conflict between the provisions of these Terms and the User Agreement, these Terms shall prevail. For matters not covered by these Terms, the relevant provisions of the User Agreement shall apply.
2. If a user has any questions about these Payment Terms, the user may contact the Site’s customer service for consultation at any time, and the customer service will reply within 24 working days.